First of all we have to say sorry for our side that make mistake and make you inconvenience and regarding from this matte we do understand this cause from our side and for us IHI Turbo is our best customer that we do business for almost 10 years and we also realized Misubishi is best customer for IHI Turbo so we have to serve by our good service and from this point our operation team already prepare document for support as "ONe Point Sheet" (details as per attahced file).
From the above details we do understand that this is only document and without control this document will be use-less or no meaning as per our discussion by telephone we will seriously control and try to protect this kind of thing by not happen again and in case you have some concern point that can support this issued pls don't be hesitate to contact with us