It all started many years ago,on a boring train journey home to West London.The train passed by the McVitie's biscuit factory,and the smell of the biscuits made Clive feel hungry.He wrote a letter to the managing director to complain,in a humorous way,about the fumes coming through the carriage window.The result?Some free packets of biscuits.But since then there have been more serious victories as well.On one occasion he managed to get a Volkswagen Golf GTI within 24 hours for a friend who had been complaining for almost a year(without any success)about his faulty vehicle.On another occasion he got a travel agent to refund the cost of a holiday worth £2000 after Clive's wife Bettina broke her leg when she slipped in a puddle of water in their holiday apartment in Spain.