2. Demonstrate the use of these criteria through the evaluation of two companies' performance measurement systems.
The primary motivation for evaluating performance measurement at the system level is that measurement systems guide management decisions. A well crafted system of metrics will lead towards better decision making by managers. A measurement system, therefore, should be more than a disparate assortment of individual metrics; it must be cohesive, comprehensive, and complementary. Keegan, Eiler, and Jones [2) note that for most companies "the problem is
that there are too many performance