I think it's good for us ( locally IT ) and helpful for us to working daily basis to protect, solve problem or provide a good information to users when they need our support and
we have to know our infrastructures for fast action when the problem occurred or able to give the correct information to central IT what happen in each issue ?
Or maybe we can used to planning to improvement the systems by sharing a little bit Ideas, brainstorm from locally IT side something like this.
Thank you,