III. NEW OPPORTUNITIES
Dispatcher services using the abovementioned modern
systems obtain the following options for managing motor
vehicles:
- analyse information and take decisions based on the
data shown on the scalable electronic map;
- store data on the movement and status of the objects
under control and prepare reports based on this
information, including the data visualised on an
electronic map;
- receive detailed reports about non-routing and
emergency situations requiring operative response.
Furthermore, in case of an incoming call from a client the
dispatcher has complete information about the status of the
order at the present moment and is able to answer any
questions, including the estimated time of arrival (this
information can also be shown online, thus clients can get free
access to it).
As a consequence the efficiency of vehicle use increases,
transport logistics improve; transport management is carried
out, strict control is implemented over improper vehicle use
and the number of failed deliveries decreases which enables
the company to reduce the “order-delivery” cycle and improve
the level of services provided to the clients accordingly.