1. administrative support – reminding learners of contact session dates and registration deadlines, particularly those who have been missing face-to-face sessions (Ericsson Global, n.d.; Viljoen, du Preez, & Cook, 2005; Kajumbula, 2006; Yousof, 2007; Keegan, Kismihok, Mileva, & Rekkedal, 2009);
1. administrative support – reminding learners of contact session dates and registration deadlines, particularly those who have been missing face-to-face sessions (Ericsson Global, n.d.; Viljoen, du Preez, & Cook, 2005; Kajumbula, 2006; Yousof, 2007; Keegan, Kismihok, Mileva, & Rekkedal, 2009);
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