The most important element in pushing our brand is the Starbucks experience that we offer. This comprises of the store, the ambience at the store, the kind of products that we offer; it is about the personalisation and your interaction with the person. The biggest advertisement for us is the partners who we call the Baristas - they take orders, brew the drinks and serve. The connection that we have with the consumer is actually our marketing effort. It’s that experience/ the moment of connect that we create with each of our consumers that helps get the consumers back to the store.
I think the advantage that we have is the huge awareness the brand already has. So for us trials have not been an issue and the returns have been because of the experience we manage to give the consumers.
Other than the Starbuck experience, the main marketing effort has been on the digital front. We have not undertaken any advertising in India so far.