Process modelling and analysis are two of the most important aspects for any process
improvement activity. Process modelling has long been used by the manufacturing,
computing and automotive industries as a method to capture existing business
situation and for analysis, simulation and automation purposes, where as construction
industry is relatively new to the concept. As can be seen from the case study, the
overall process improvement effort requires careful planning and consideration. The
following were identified as the key success factors for process modelling and
improvement activities from the case study: