proper mobile device. Compatibility of the mobile devices have positive relationships between the other dimensions,
meaning that compatibility of the mobile device will increase the entertainment level for the users, will be directly
related to ease of use, reaching the mobile services, and positive effect on perceiving risks of using a mobile service.
We also found some positive interactions among mobile service quality dimensions. Availability of the services is
related to perceived risk. Customers will feel that while they can reach the mobile services any time they would like,
they feel low level of risk. It is particularly important to attract or keep the customers who perceive high security risk
while they may make the connection that better devices could help to be secure. Devices and ease of use are directly
related. Menu, reaching the information in the device, and design would be important for the service users that they
can have the best use with proper devices. Similarly, entertainment the mobile service users will have will be directly
related to mobile devices while mobile devices provide music or video for entertainment. Availability is another factor
that mobile devices are related to. Customers consider that devices may have influence on making availability better.