Purchase fulfillment that requires physical delivery is less likely to be a good “fit” between a product and Internet based marketing especially for low cost items (Peterson et al. 1997). Fragile products are not usually an issue in traditional stores since the consumer does not depend on delivery unless the item is bulky or a special order. While both traditional and online stores mitigate uncertainty by replacing items damaged in delivery, this is usually not the case for online auctions. Consequently without a guarantee, which is a signal of quality, there is more uncertainty associated with the delivery of fragile products bought in online auctions than in stores. There is financial risk of high transaction costs since fragile items are prone to being damaged and could become worthless (Ellis and Haywood 2006; Kiang et al. 2011). Buyers who receive damaged items and do not receive a refund consider the transaction
a type of fraud (Chua et al. 2007; Gregg and Scott 2006).