Some observers marveled at how happy the crewmembers always seemed. Writer Carmel Lobello
wrote, “So what’s the deal? Is there booze in the water cooler in the break room? Are they all having
sex? Or are they really just that jazzed about selling $2 jars of chicken satay peanut sauce?”65 She
interviewed a long-time employee, who told her, “When you hire friendly ‘people-people’ and then
when you take good care of them with really good benefits and a really good hourly wage it’s a self-fulfilling prophecy that way.” He also explained that crewmembers often chose to “hang out together
after work.”