The incremental nature of the book content is planned to act as a catalyst in reducing the
lead-time to developing practical responses to changes in
market dynamics and assist the application of right-sizing
throughout any organization’s development life cycle, with
an equal relevance to both the public and private sectors.
It should be noted that both “hard” and “soft” management issues are balanced to help emphasize the importance of symbiotic relationships in engaging people,
achieving high performance and driving innovation
through active knowledge management, all of which has
been covered in this text. Finally, the use of the plan–do–
review theme is deliberate throughout the book to allow
any manager, facilitator or change agent to deliver per-
formance improvement in a structured and effective
format.