Six Sigma emphasizes an intelligent blending of the wisdom
of an organization with proven statistical tools to improve
both the efficiency and effectiveness of the organization
when it comes to meeting customer needs. The ultimate goal
is not simply improvement for improvement’s sake, but rather
the creation of economic wealth for the customer and provider
alike. This does, not imply that Six Sigma replaces existing
and ongoing quality initiatives in an organization, rather that
senior management focuses on those processes identified as
critical-to-quality in the eyes of customers. Those critical systems
are then the subject of intense scrutiny and improvement
efforts, using the most powerful soft and hard skills the organization
can bring to bear