Refer this shipment we are had confirm OT for this shipment and need the goods arrive at Performance on 11-Oct-14. Right now I call to DHL Hub Call Centre: 02 1350000 ext. 1, need to know of status but DHL can’t tell me this shipment will arrive on when? And told me the flight can’t check and just ETD from China on today!!!!!! This is DHL received goods on 8-Oct-14, but the flight just only ship out and can’t confirm this shipment will ETA BKK on when?
I cannot accept, this shipment struck 4 days in China!!!!! And till now don’t know status when we can get the goods. WHY DHL not alert of this problem any?
Please review your team and advice back to me immediately!!! Within today can’t latest. And please explain your reason or your problem on this too.