GETTING THE CONTEXT
Then there are the situations where most anyone will be "off," at least at first. We are inevitably prone to inadvertent gaffes when we travel to a new culture, where we start out blind to the fresh set of ground rules. I remember being in a monastery in the hills of Nepal, when a pert European trekker walked through in short shorts-a transgression from the Nepali perspective, but one she hadn't a clue she was committing.
Those who do business with diverse sets of people in a global economy need particular sensitivity to such unspoken norms. In Japan, I learned the hard way that the moment of exchanging busi ness cards signals an important ritual. We Americans are prone to casually pocketing the card without looking, which there indicates disrespect. I was told you should take the card carefully, hold it in both hands, and study it for a while before putting it away in a spe cial case (this advice came a bit too late-1 had just stuffed a card into my pocket without giving it a glance).
The cross-cultural talent for social sensitivity appears related to cognitive empathy. Executives good at such perspective-taking, for example, do better at overseas assignments, presumably because they can pick up implicit norms quickly as they learn the unique mental models of a given culture.
Ground rules for what's appropriate can create invisible barriers when people from different cultures work together. An engineer from Austria who works for a Dutch company lamented, "Debate is highly valued in Dutch culture; you grow up with it from the time you're in primary school. They see it as necessary. But I don't like that kind of debate; I find it upsetting-it's too confrontational. For me the inner challenge is not to take it personally, and to stay connected and feel respect during the confrontation."
Culture aside, ground rules shift greatly depending on whom we are with. There are jokes you tell to your best buddies that you should never tell your boss.
GETTING THE CONTEXT
Then there are the situations where most anyone will be "off," at least at first. We are inevitably prone to inadvertent gaffes when we travel to a new culture, where we start out blind to the fresh set of ground rules. I remember being in a monastery in the hills of Nepal, when a pert European trekker walked through in short shorts-a transgression from the Nepali perspective, but one she hadn't a clue she was committing.
Those who do business with diverse sets of people in a global economy need particular sensitivity to such unspoken norms. In Japan, I learned the hard way that the moment of exchanging busi ness cards signals an important ritual. We Americans are prone to casually pocketing the card without looking, which there indicates disrespect. I was told you should take the card carefully, hold it in both hands, and study it for a while before putting it away in a spe cial case (this advice came a bit too late-1 had just stuffed a card into my pocket without giving it a glance).
The cross-cultural talent for social sensitivity appears related to cognitive empathy. Executives good at such perspective-taking, for example, do better at overseas assignments, presumably because they can pick up implicit norms quickly as they learn the unique mental models of a given culture.
Ground rules for what's appropriate can create invisible barriers when people from different cultures work together. An engineer from Austria who works for a Dutch company lamented, "Debate is highly valued in Dutch culture; you grow up with it from the time you're in primary school. They see it as necessary. But I don't like that kind of debate; I find it upsetting-it's too confrontational. For me the inner challenge is not to take it personally, and to stay connected and feel respect during the confrontation."
Culture aside, ground rules shift greatly depending on whom we are with. There are jokes you tell to your best buddies that you should never tell your boss.
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GETTING THE CONTEXT
Then there are the situations where most anyone will be "off," at least at first. We are inevitably prone to inadvertent gaffes when we travel to a new culture, where we start out blind to the fresh set of ground rules. I remember being in a monastery in the hills of Nepal, when a pert European trekker walked through in short shorts-a transgression from the Nepali perspective, but one she hadn't a clue she was committing.
Those who do business with diverse sets of people in a global economy need particular sensitivity to such unspoken norms. In Japan, I learned the hard way that the moment of exchanging busi ness cards signals an important ritual. We Americans are prone to casually pocketing the card without looking, which there indicates disrespect. I was told you should take the card carefully, hold it in both hands, and study it for a while before putting it away in a spe cial case (this advice came a bit too late-1 had just stuffed a card into my pocket without giving it a glance).
The cross-cultural talent for social sensitivity appears related to cognitive empathy. Executives good at such perspective-taking, for example, do better at overseas assignments, presumably because they can pick up implicit norms quickly as they learn the unique mental models of a given culture.
Ground rules for what's appropriate can create invisible barriers when people from different cultures work together. An engineer from Austria who works for a Dutch company lamented, "Debate is highly valued in Dutch culture; you grow up with it from the time you're in primary school. They see it as necessary. But I don't like that kind of debate; I find it upsetting-it's too confrontational. For me the inner challenge is not to take it personally, and to stay connected and feel respect during the confrontation."
Culture aside, ground rules shift greatly depending on whom we are with. There are jokes you tell to your best buddies that you should never tell your boss.
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