At the same time, the increasing number of drive-through windows and in-store food items took Starbucks a step closer to fast food, which led to an internal rift between headquarters and store personnel. Store managers without drive-through windows felt their sales were being cannibalized by locations offering greater access, while managers of drive-through locations had more difficulty in generating impulse purchases for whole- bean coffee, CDs and other merchandise. Baristas resented having to cross-sell food items, a fast-food tactic. And even customers complained that cooking odors from hot breakfast sandwiches changed the “Starbucks experience.” As noted by Jim Romenesko on Starbucks Gossip, an online Internet site not affiliated with the company, “If I go in there first thing in the morning, it smells like McDonald’s, not a coffee shop.”55