Dear: Mr wee
After review with K Rungpattra about this issue
As detail below.
Customer plan to get the part on 29 /10/ 2015
Sale issue FA to engineer => 27/10/2015
Order Tooling FA and get tooling on 29/10/2015
Draw material to do FA on 29/10/15 before noon => feedback from warehouse cannot find material QTY 20 Meter in stock this is problem (1 Point first case problem)
Then K Rungpatra sale find material with new vendor and go to take this material by herself. Then pass to Engineer to make sample 20 Pcs. Then send sample 5.00PM on time commit to Customer. 29/10/2015
But the problem is customer feedback to ARC on 29/10/2015 8.00PM to cancel this order do not want to let ARC to get this part. Even we delivery on due. But I will action on material not accurate issue.
Thank you K Rungpatra that help to find material and get FA summit on due. But this is depend on customer feeling even on due.