Abstract: This research article provides valuable insights for
practicing engineering managers on improving a firm’s performance
by applying a knowledge management (KM) based approach
to quality management (QM). Traditional quality management
systems do not provide sufficient knowledge management and
knowledge creation opportunities for manufacturing firms to stay
competitive in today’s fast paced, unpredictable, complex, and
rapidly changing global business environment. The world’s body of
knowledge does not include a quality management strategy where
KM is integrated in QM, and where the effectiveness of such a KM/
QM strategy is determined through quantitative empirical research
over a defined time frame, thus omitting important performance
improvement opportunities for manufacturing firms. The objective
in addressing this research topic is to present a KM/QM strategy
and to demonstrate its effectiveness. Engineering management
areas, such as knowledge management and quality management,
are leveraged throughout this research. Systems engineering
aspects, such as operational efficiency improvement and system
performance, are leveraged by integrating knowledge management
and quality management to form an enhanced quality management
system. The research demonstrates that a company with a KM/
QM strategy is more effective than a company which does not
have a KM/QM strategy, that the implementation of a KM/QM
strategy contributes to product quality improvements over KM/
QM strategy application time, and presents a framework that can
be applied by practicing engineering managers.
Abstract: This research article provides valuable insights forpracticing engineering managers on improving a firm’s performanceby applying a knowledge management (KM) based approachto quality management (QM). Traditional quality managementsystems do not provide sufficient knowledge management andknowledge creation opportunities for manufacturing firms to staycompetitive in today’s fast paced, unpredictable, complex, andrapidly changing global business environment. The world’s body ofknowledge does not include a quality management strategy whereKM is integrated in QM, and where the effectiveness of such a KM/QM strategy is determined through quantitative empirical researchover a defined time frame, thus omitting important performanceimprovement opportunities for manufacturing firms. The objectivein addressing this research topic is to present a KM/QM strategyand to demonstrate its effectiveness. Engineering managementareas, such as knowledge management and quality management,are leveraged throughout this research. Systems engineeringaspects, such as operational efficiency improvement and systemperformance, are leveraged by integrating knowledge managementand quality management to form an enhanced quality managementsystem. The research demonstrates that a company with a KM/QM strategy is more effective than a company which does nothave a KM/QM strategy, that the implementation of a KM/QMกลยุทธ์สนับสนุนการปรับปรุงคุณภาพผลิตภัณฑ์กว่า KM /เวลาใช้กลยุทธ์ QM และแสดงเป็นกรอบที่สามารถจะใช้ โดยการฝึกการจัดการวิศวกรรม
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