RELATED LITERATURE
The effective use of MC within organizational subsystems is a fundamental component that must be present in order for an organization to create and sustain a competitive advantage. Success, irrespective of an organization’s size or the products/ services it provides, is intangible when FMs and employees fail to work collaboratively. Not for profit organizations are just as, if not more committed than for profit organizations, to ensuring that the mission and objectives set forth are carried out. Brewer’s (2005) research proves that in federal agencies FMs’ supervisors are more optimistic and positive than non-supervisors. A lack of optimism amongst employees in non-supervisory positions can have detrimental effects on an organization’s performance, and can ultimately lead to its demise. Although managers significantly influence organizational performance, Bal (2008) believes that performance improvements are accomplished by the efforts of the team itself and have very little to do with the management team’s efforts. In other words, employees are the major players in many facets of organizational success; therefore, the solicitation of their knowledge and feedback is essential when evaluating the successes, failures, and future aspirations of the organization.
The flow of smooth information without barriers is a critical element of effective MC. High-performing, well-respected organizations are built on the principle of sharing information freely and timely. Beslin and Reddin (2004) shared some of the best practices from CEOs and senior HR executives, which included building trust among employees and managers within all tiers of the organizational structure. Trust can only be established and sustained if information is permitted to flow uninterrupted, regardless of the chosen channel. Employees that have a positive relationship with their supervisors feel obligated to reciprocate hard work and dedication to their respective organizations. As a result, employees have a high regard for the organization and its stakeholders, which is evident in the quality of their work and their overall commitment.