It is vital the any freight forwarder has sight of the invoices, which are also required for the export clearance, as your appointed freight forwarder needs to customs clear for export to you. These documents should include the packing list. In this instance it is obvious that your freight forwarder has not checked the documents correctly to ensure what needed to be collected for export, plus they have not framed the bill of lading correctly to match with the documents supplied by the seller.