Thank you for contacting iTunes Store. My name is Sharlene, your iTunes Support Advisor. I look forward to providing you with excellent support today, and I hope that you are enjoying your day so far.
I have carefully reviewed your issue and I understand that you purchased "Broken Sticker Cracker" but it didn't load. I completely understand the situation. Don't worry Panuwat, I'm here to help you sort things out and I will ensure to resolve your concern at the quickest.
Panuwat. I would like to help you with this, but I could not locate the purchase based on the information you provided. Please respond and include your purchase's order number in your reply. iTunes Store order numbers begin with the letter "M" or "W."
You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article: