1. Yes.
2. Clinic 2 units (the new lot we sold) and 1 unit (new lot, we checked before send to customer and we found the problem).
Below is the answer from our technician team, as they checked the unit
3. No, they didn't not place any cloth on the plate.
4. They put 1 sterilize pouch per 1 plate. Please see the picture attached.
5. Please see attached file.