The teacher and a student act out a dialog in which a customer
returns a faulty object she has purchased to a department store. The
clerk asks what the problem is and promises to get a refund for the
customer or to replace the item. In groups, students now try to
recreate the dialog using language items of their choice. They are
asked to recreate what happened preserving the meaning but not
necessarily the exact language. They later act out their dialogs in
front of the class.