High level of Customer Service make by Find the right people , be calm and sincere , separate your emotion and feeling from the situation , listen to your customer , be clear with the issue and ask questions , showing sympathy , apologize , call you manager if customer ask things out of control , give a solution , asked customer for solution , tell you customer what will happen next , take several minutes to yourself after and follow up with the customer.
After that we can increase customer satisfaction by method 1basic : customers expect all competitors to provide. 2Support: e.g. customer assistance for example Customers have no water in the rooms of the hotel staff work to be in a hurry to fix the problem immediately. 3Recovery : A process to deal with bad experiences. 4Extraodinary :sevices that do very well in meeting customers’ preferences and make a service seem customized