Our Aspiration
“To become an enduring, great company with one of the most recognized and respected brands in the world, known for inspiring and nurturing the human spirit.”
Tactics to Achieve the Vision
1. Be the undisputed coffee authority.
2. Engage and inspire our partners (employees)
3. Ignite the emotional attachment with our customers (people come for both the coffee and the human connection).
4. Expand our global presence-while making each store the heart of the neighborhood.
5. Be a leader in ethical outsourcing and environmental impact.
6. Create innovative growth platforms worthy of our coffee (grow by expanding the brand and through coffee expertise).
7. Deliver a sustainable economic model (reduce costs and improve the supply chain).