Understanding consumer perceptions and touchpoints of brand interaction will help brand
managers design effective brand evolution strategies. Several theoretical models are examined to
help describe the complex system of interactions, particularly those involving virtual experiences.
Introduced to help frame this understanding is a new model of the “Brand Interaction Space”,
which acknowledges that brand meaning and experience is a co-created construct between the
organization and the consumer. Through co-creative strategies, brand managers can work with
consumers to develop a symbiotic partnership in which both parties derive enhanced brand value.
Incorporating “designerly” methods into the brand management structure, as well as creating a
centralized brand team to serve as a connective force within the organization, will help align
organizations holistically to fulfill a shared vision and brand promise. A heuristic process for
implementation is presented.