BENEFITS OF TRAINING AND DEVELOPMENT
As the hospitality industry becomes more and more competitive, having competent,
well-trained employees is essential at all levels of employment. Not only
does an effective training program teach new employees important skills and
knowledge about their positions within the company, but it also helps to encourage
employees to have a positive attitude toward customer service. Training
is expensive, both in a monetary sense and also with regard to productivity
because workers who are learning their job responsibilities are not yet fully productive.