The results of the thesis were not what the author expected. The interviews brought to light other issues about the reasons for outsourcing. It is a common belief that outsourcing is done to improve the financial situation of the company or to reduce costs. This research found out that that is not the main reason for outsourcing. The main reason is more to do with having a more professional approach to the housekeeping department. Outsourced service providers have more skills in cleaning and are able to bring a different level of workmanship to the hotel. The hotel is then able to focus their efforts on doing their job well. They no longer have to womy about the housekeeping department or its staff