Of particular interest was the central role that emerged for the construct of surface acting. Surface acting was significantly associated with higher levels of emotional exhaustion, depersonaliation, the requirement to hide and control one's emotions,seltmonitoring of expressive behaviour, and negative affectivity. It was negatively associated with personal accomplishment, role identification, positive affectivity, and
years of service. On the other hand, deep acting was associated only with the EWRS scales, a sense of personal accomplishment, and identification with one's role. Although surface and deep acting were associated with each other, only surface acting was associated with emotional exhaustion.