Responsibilities:
Ensure the highest level of customer service by delegating tasks to, and supervising, staff. The role includes serving customers over the counter and over the telephone by providing information and dealing with disputes in a timely, polite and effective manner.
Train new employees and provide long-term mentorship to all staff on my team.
Achievements:
Achieved 100 per cent customer satisfaction in the Mystery Shopper challenge in 2010/2011.
Successfully managed a team of 15 staff through high-traffic seasons like Christmas, Easter and the lead-up to public holidays.
- See more at: http://www.careerfaqs.com.au/careers/sample-resumes-and-cover-letters/university-student-resume/#.dpuf