Our Mission
Our mission is to completely delight and satisfy our guests. We are committed to making a difference every day, continually getting better to keep us the best.
The word DELIGHT is the perfect acronym for everything that Mandarin Oriental represent:
D Distinctive
E Exotic
L Lively
I Imaginative
G Guest-centered
H Harmonious
T Time-giving
Our Guiding Principles
Delighting our guests: We will strive to understand our client and guest needs by listening to their requirements and responding in a competent, accurate, and timely fashion. We will design and deliver our services and products to address their needs. In fact, we are committed to exceeding their expectations by surprising them with our ability to anticipate and fulfill their wishes.