Please include the line below in follow-up emails for this request.
Follow-up: 617336348
Dear ASP,
The part mentioned below has arrived at Apple. However, we are unable to close the return. KBB had been returned and booked in under RMA# 7491378581 on 16-December-14 but we have received one more KBB under the same RMA. Please provide the correct RMA to book in.