The main tintention of the identifecation phase is to facilitate the internal identification of knowledge by making internal knowledge visible, accessing external sources of new knowledge, or both, through bound-ary-spanning, establishment of contact with customer, and other activities. The identification of knowledge is certainly no simple task. In order to select what is relevant from the overwhelming amount of learning and information that is available, one needs criteria by which to identify the importance and value of knowledge. In the cotext of this chapter, we mean that one can evaluate the importance of knowledge by examining its relevance to the core business process. It, therefore makes sense first to describe the workflow of the core business process and then to add the 'knowledge' diminsion by describing and evaluating the information-processing and knowledge inputs into this process. Petkoff (1998:336) has explained how the ARIS Toolset (by IDS Scheer) can be used to describe know ledge processes that parallel the workflow in an organization. People involved in this knowledge process are prompted to judge the relevance of specific knowledge inputs, and their responses establish a yardstick against which to measure the importance of information and knowledge.