Ruggles 1997) has simply classi?ed a number of Knowledge Management tools according to the primary Knowledge Management activities without describing the technique used to achieve these results.
Jackson 1999) investigated 59 Knowledge Management tools over a 12 month period. He examined both the soft- ware and technology approaches for knowledge manage- ment. This resulted in a qualitative investigation of products ranging from small component technologies such as search engines to large commercial groupware systems.