Cross-checked with those procedures noted in the interviews by the author who was present at the walk-through. No discrepancies were found between the reported procedures in the interviews and the inquiry walk-throughs that were observed. This data-gathering approach, employing multiple sources of information. Finally, as part of our
analysis, a draft of this paper was circulated to our informants. Their feedback confirmed we had described their ACU correctly. Further, the feedback did not take issue with the substance of our analysis. Analyze the ACUs after we present the organizational memory theory that structured the analysis