belief in the organisation
desire to work to make things better
understanding of business context and the ‘bigger picture’
respectful of, and helpful to, colleagues
willingness to ‘go the extra mile’
keeping up to date with developments in the field.
Engagement has clear overlaps with the more exhaustively researched concepts of commitment and organisational citizenship behaviour, but there are also differences. In particular, engagement is two-way: organisations must work to engage the employee, who in turn has a choice about the level of engagement to offer the employer.