It is clear that the resources required to implement a perfect order platform are substantial. Extremely high fill rates require high inventory levels to meet all potential order requirements and variations. However, such complete service cannot be achieved totally on the basis of inventory. One way of elevating logistics performance to at least near zero defects is to utilize a combination of customer alliances, information technology, postponement strategies, inventory stocking strategies, premium transportation, and selectivity programs to much logistical resources to core customer requirements. Each of these topics is the subject of detailed discussion in subsequent chapters. Suffice it to say at this time that firms achieving superior logistical customer service are well aware of the challenge related to achieving zero defects. By having a low tolerance for errors, coupled with a commitment to resolve whatever discrepancies occur, such firms can achieve strategic advantage over their competitors.