A huge range of public and private events was identified,
which were not necessarily brand owner-led or even controlled by
them. Certainly, the netnography revealed that the brandscapes are
rich and varied involving partners whom the brand sponsors but also
those who are completely independent of the brand. This conclusion
suggests that practitioners should monitor all channels of brandrelated
communications (i.e. official and unofficial), so that they can
respond to them flexibly and interactively. Many opportunities exist
to engage customers usefully in dialogue instead of opting for an
extensive array of one-way communication. However, luxury brand
owners should also recognise that customers want different levels of
engagement with their brands ranging from minimal to highly
involved.