Dear Player,
Thank you for your patience.
About your issue, because we found that you went to ask Google returning your money after you got the diamonds from the transaction.
According to our game rule, we have right to lock your game account.
Here is the information which you get back the money after you got the diamonds/monthly card.
1. GPA.1380-6962-1146-99195, 60 diamonds
If you want to unlock your account, please create a new character, and recharge the same amount money which you get back before, and provide the following information to us.(Please DO NOT consume the diamonds you recharge in the new character)
After checking, if the money matches, we will lock your new account, and unlock your old account, thank you.
1. The server of the new character:
2. The ID screenshot of the new character:
Here is the sample link, you could check it: https://goo.gl/RTsrMg (Please use Google Chrome to open it.)
3. The transaction receipt(s) of the new character:
(please check the following links and provide the correct receipt type)
Necessary information of recharge issue: https://goo.gl/RJdQ6A
How to get the receipt: https://goo.gl/CMz3hA
Here is the sample link, you could check it: https://goo.gl/lkvczh (Please use Google Chrome to open it.)
If you recharge by App store, please use the PC or notebook(not the tablet) to open the iTunes to search the trading record of this transaction.
If you don't have the PC, please contact Apple to get that transaction details.
Kind regards,
Dino Entertainment International Customer Services Center