Thank you for contacting us.
In order to reclaim the VAT in Italy, the following criteria must be complied with:
· You must be a non-EU Resident
At the store:
· Make minimum spend of EUR 154,94 (including tax) per one purchase
· Obtain a Global Blue Form when purchasing goods (only affiliated retailers can issue Global Blue Forms)
· Duly fill in mandatory Customer details in Latin alphabet.
At the customs:
· Declare the unused purchased goods to the Customs at the last exit point from EU. You will need to carry them in hand luggage.
· Obtain a valid EU Customs stamp on the completed Tax Free Form within 3 months from the month of the purchase.
At the refund point:
· Collect refund at one of Global Blue international refund points within the Form validity (3 months from the end of the issuing month). Please find the list of Refund Points here:
http://www.globalblue.com/customer-services/tax-free-shopping/refund-points/
Please allow enough time for the refund process.
· If you are in a rush, please mail your stamped and completed Tax Free Form using our prepaid envelope to Global Blue. Note that it is sent by regular post.
In case that you did not receive the prepaid envelope, please use a standard envelope (at your expense) and send it to the address below:
For registered mail:
Global Blue Slovakia s.r.o.
Apollo BC II., blok E
Prievozska 4D
821 09 Bratislava
Slovakia
For regular mail:
GLOBAL BLUE Slovakia
Centralized Services Center
P.O.BOX 363
810 00 Bratislava 1
Slovakia
In order to prevent a possible loss of the documents, we recommend you to use registered mail or courier.
Do not forget to state a refund option on the form (Credit Card, or bank cheque).
When sending the document, we recommend you to make a copy of it or write down the Doc-ID number for your reference.
The processing time of your Tax Free Form takes approximately 3 weeks from the delivery. Your refunds can be tracked also through the Refund Tracker.
Please be informed, that you can receive downtown cash refund before obtaining the export validation on your Global Blue Form by using the Early Refund service at one of our Downtown refund points.
Please follow the below steps:
1. Present your Global Blue Form and purchase receipt, your passport and your credit card as a guarantee at our Downtown refund point.
2. Collect the refund in cash as per conditions indicated on Traveller’s Declaration that you have to sign.
3. When leaving the country (last exit point from EU), present your purchases and Tax Free Form at the Customs desk to have your form validated.
4. Your validated Tax Free Form must be sent to Global Blue processing centre. If global Blue does not receive your form within 21 days following the date of the Early Refund, your Credit Card will be charged.
The addresses of Global Blue Processing Centre are listed below:
For registered mail:
Global Blue
Prievozska 4D/blok E
821 09 Bratislava
Slovakia
For regular mail:
Global Blue
Centralized Services Center
P.O.BOX 363
810 00 Bratislava 1
Slovakia
In order to prevent a possible loss of the documents, we recommend you to use registered mail or courier.
Important notice:
Please be aware that by signing the Traveller`s Declaration, you authorise Global Blue to debit your credit card with the signed Debit Amount if the steps described above are not completed correctly within 21 days from the date of the Early Refund.
We hope you find this information useful.
We would like to draw your attention to the FAQ page: http://www.globalblue.com/faqs. The answers you seek might be found there.
Yours sincerely,
Pavol Koren
Customer Service
Global Blue