Completion Criteria Settings
Note: After you make changes to completion criteria, you must call Skillsoft Technical Support and request that your Skillport database be re-summarized. This updates the completion criteria, updates the summary data for all applicable courses, and reevaluates learners' completion status on all applicable courses based on the new criteria.
However, if you do not want to affect learners who have already completed affected courses (based on the old completion criteria), prior to changing the completion criteria you must 1) preserve existing completions of the courses, and 2) request that Skillsoft Technical Support re-summarize your Skillport database. Once this is done, you can change the completion criteria. You cannot preserve existing completions and change completion criteria at the same time.
The exception to the above is when you make a change to only the Allow Multiple Completions option. In this case, you do not need to have Skillsoft Technical Support re-summarize your database.
Existing Completions When you select the Preserve existing completions option, any existing course completions are marked to permanently maintain their status of COMPLETE once your Skillport database is resummarized. You should select this option:
if you intend to change the completion criteria of courses (for example, by raising or lowering the minimum test score), but you do not want the changes to impact users who have already completed affected courses based on the old criteria.
when you are replacing one course with another from the catalog, but want to give credit to the users who have completed the original course. Preserving existing completions is a permanent action; if you later disable the option (by clearing the check box), all completions that have been frozen are still marked as COMPLETE. If you do not freeze existing completions, when Skillsoft Technical Support re-summarizes your database, all existing completions are reevaluated based on the new criteria. This can result in the completion status changing from COMPLETE to STARTED for some learners.
Example Consider the following scenario:
1. You set the company-wide completion criteria as follows:
Minimum test score = 75
Scoring Model = Average (course scoring)
Content visitation = Achieve minimum test score
Preserve existing completions = disabled (not checked)
2. Learner A ends a course session for Course X, and a score of 80 is reported to Skillport. The course is marked as COMPLETE based on the defined criteria.
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Configuration
3. You change the value for Minimum test score to 85 and have Skillsoft Technical Support resummarize your database.
4. When the database is re-summarized, the completion status for Course X is reevaluated based on the new criteria. Learner A's score does not meet the minimum test score, so her course completion status is changed to STARTED.
5. You change the value for Minimum test score back to 75 and have Skillsoft Technical Support re-summarize your database.
6. When the database is re-summarized, the completion status for Course X is reevaluated based on the new criteria. Learner A's score exceeds the minimum test score, so her course completion status is changed to COMPLETE.
7. You select Preserve existing completions, click Save, and have Skillsoft Technical Support re-summarize your database.
8. When the database is re-summarized, Learner A's completion of the course is frozen, that is, it is permanently marked as COMPLETE.
9. You change the value for Minimum test score to 90 and have Skillsoft Technical Support resummarize your database. When the database is re-summarized, even though Learner A's score does not meet the new completion criteria, her completion status remains unchanged because her completion for Course X has been frozen.