The implementation of successful KM initiatives requires clearly defined objectives and a well-planned strategy. But for strategies to be established, organisations need a framework at the strategic level (Patel et al, 2000) to support the process of developing a clear and appropriate strategy. A ‘clear strategy’ can be described as a detailed plan at the high level of an organisation including a set of clear goals, and describing in detail how these are to be achieved within a specified timeframe with an identification of the short-term and long-term actions. It also specifies the major plans that need to be undertaken, allocates resources to them, and sets detailed plans for overcoming barriers (Carrillo et al, 2000).