Dear Thai airways Staff,
I am behalf of MR.KAMRAN KHALID. Could you explain about the privilege for memberships who are holding Thai airways gold member card? Because on July/29/2015 Mr.Kamran has requested guarantee seat for the return flight from Lahore to Bangkok on August/01/ 2015. He has been waiting for confirm seat until today the airline cancelled his flight and informed with me because of this flight overbook the airline can’t confirm for guarantee seat. However we would like to know why we can’t get confirm flight because we have seen about the benefits for passengers who are on gold memberships status on Thai airways website before about how we should do if we would like to request guarantee seat. So we booked the flights on M class and requested guarantee seat with your airline before departure time 72 hours. The information on airline website explain these details with us. Finally we did already but the airline can’t confirm. We would like to know if your airline can’t confirm that why did you created these benefits for all passengers to know if you can’t do that.
We would like to warn if you can’t do that for every cases for passengers you should put remark for passengers know. However could you help Mr.Kamran in this case, he must to fly this flight because of his business. He always fly with Thai airways and he always reserve the flight with Thai airways first if he will go travel. Please try to help him if you can do.