Relate to the original docs, in next time would you please dispatch it to us sooner ? Because your ETD is 20/NOV & ETA is today_23/NOV. But the courier is just sent to us today, it means we must wait for original docs & can't release the shipment on time. So, would you please consider it & help us to arrange sooner in next time.
By the way, if there're any inconvenience at your side that make you be late in this process, please kindly share it to us.