Questions:
1) What is your first action when you are informed by the partners? Please write down your action plan to solve the problem.
- Apologized to customers for a lot of defective product and action plan to solve the problem in order to prevent the problem by delivery of parts to replace the defective part. In the production section, improve the production more efficient starting from the raw materials used in the manufacturing process and follow up the solution.
2) Do you agree with the partner on the air delivery as much as possible? Why agree Or Disagree? How do you arrange the shipment to the partner until they can build up 1 month stock?
- Yes, I agree because to create customer satisfaction and the air delivery has many advantages for example convenience, shipping time and ability to access remote areas. If reject ASEN partner that might create dissatisfaction ASEN partner. In the future, the ASEN partner is canceling the contract.
3) How do you cooperate with all concerned people in AGC?
- Coordinate with relevant agencies. Explain the details of the problem and asked for cooperation in solving the problems.
4) How do you manage with the defective product at the partners’ factory?
- To evaluation of the defective product by based on the company's criteria. The defective products are acceptable to distributor other partners’ factory if the defective products are damage can’t be accepted must be removal or recycle to new manufacturing processes if companies are forced to sell the business to a dishonorable in the future.
5) What is your suggestion to prevent the problem in the future?
- Cooperation with all departments since Human Resources Department to Recruiting personnel with the knowledge and capability to manage the manufacturing process including employees in manufacturing which make the process as efficient and effective Furthermore, purchasing department to sourcing raw materials to manufacturing and get material with low price but high quality. Along with Production Department to management of the production process more efficient and Logistic Department regarding the care delivery process. Equipment used in the delivery of quality for damage to the minimum.