Mattel has continued to conduct audits of its subcontractors’ factories on an
annual, rotational basis, working since 2009 with the International Council of
Toy Industries (ICTI) CARE process.
36 The ICTI CARE reports for Mattel’s owned
and operated facilities are posted on the company’s website, increasing
stakeholders’ trust in the audits through transparency and demonstrating
integrity through such openness.
37No rival does anything like as much. The
company has its own certified testing laboratories, and many are ISO-certified
for quality, a further demonstration of voluntary ‘distrust regulation’ that
indicates a sincere commitment to improving trustworthiness. The firm also
established a new independent ‘Corporate Responsibility’ function, led by a
new senior vice-president, reporting on product quality and factory working
conditions directly to the CEO.
Mattel has continued to conduct audits of its subcontractors’ factories on anannual, rotational basis, working since 2009 with the International Council ofToy Industries (ICTI) CARE process.36 The ICTI CARE reports for Mattel’s ownedand operated facilities are posted on the company’s website, increasingstakeholders’ trust in the audits through transparency and demonstratingintegrity through such openness.37No rival does anything like as much. Thecompany has its own certified testing laboratories, and many are ISO-certifiedfor quality, a further demonstration of voluntary ‘distrust regulation’ thatindicates a sincere commitment to improving trustworthiness. The firm alsoestablished a new independent ‘Corporate Responsibility’ function, led by anew senior vice-president, reporting on product quality and factory workingconditions directly to the CEO.
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