Hi,
Unfortunately, we are unable to assist you until you reply and attach a copy of one government-issued ID (ex: driver's license or passport) or two documents from an official organization. Together these documents must show your full name, photo, and date of birth.
Some examples of acceptable documents include:
- School or work ID
- Utility bill
- Marriage license
- Legal name change paperwork
- Credit card (with the number blacked out)
- Birth certificate
If possible, please save your file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Find out more in the Help Center: https://www.facebook.com/help/183256078471165/?ref=cr
Please note that we won't be able to assist you further until we receive the proper documents. We appreciate your understanding as we take these steps to keep your account secure.
Thanks,
The Facebook Team