Dear K. Sorakrai,
I see you started to enter the missing installations into our ServiceCall system.
However there are a lot of things missing and the calls still stuck in the system because you didn’t set them to “successfully completed”!
Let’s compare what you entered and how it should look like. Please refer to below screenshot of one of your calls.
- Classification: installation missing
- Fault description: installation according checklist missing (please never leave this field empty!)
Let’s see how a perfect report looks like:
- 1. classification: in this case installation (could also be warranty or spare part warranty)
- 2. Technician ID number
- 3. Fault description of customer: in this case “installation” (could also be e.g. “no hot air possible”, etc., This is what the customer tells you when he calls you for service!)
- 4. This is what you have done to fix the problem. In this case installation. (or e.g. replaced SSR)
- 5./6. Start/End of service: this time is used to calculate your working hours.
- 7. Reaction Time is used to measure your response time. It’s the time between the customer called you and you were on site. For appointments use 1h.
- 8. Distance to the customer
- 9. Installation checklist