have taken each of the Knowledge Management activities and sub-divided them further. For instance, Ruggles 1997) claims that Knowledge Generation requires tools that enable the acqui- sition, synthesis, and creation of knowledge. Anything that pushes individuals to think beyond their current boundaries can be considered such a tool.) Jackson 1999) divides communication into sharing, collaboration, and group decisions. Angus et al. 1998) have also sub-divided the four Knowledge Management activities identi?ed by Angus and Patel 1998) and used them to evaluate ?ve Knowledge Management tools.