your business message in complete only when it contains everything the recipient needs for the reaction you desire.
Completeness is essential for at least two reasons.
1. if you want to get desirable results without the expense of additional messages, you must carefully and deliberately think before writing even a simple routine business letter, such as, a request, an enquiry or an order. For instance, people ordering by mail often forget to including all the necessary details-size, colour, catalogue number, quantity and so on. The companies, consequently, cannot fill the order until they receive the complete information from the customer.
2. Completeness is equally important when you answer a letter. whenever you reply to an enquiry, you should answer all questions whether they are stated or implied. An incomplete reply may make the prospective customer think that you are careless or you are trying to conceal a weak point of your product. You might, as a result, lose the goodwill of that potential customer's questions may be inadequate. In that case, your letter will be complete if you give him whatever additional information you think he needs or may appreciate.
In order to make your letter, you should
1. Be fully prepared; have all the facts.
2. Outline what are you going to say step by step. ( Answer all question asked or give unasked information, when needed )
3. Say exactly what you have planned to say.
4. Check your finished writing to see that it is complete in every way. ( e.g. Am I including all the information that the person may need or want? )
your business message in complete only when it contains everything the recipient needs for the reaction you desire.Completeness is essential for at least two reasons.1. if you want to get desirable results without the expense of additional messages, you must carefully and deliberately think before writing even a simple routine business letter, such as, a request, an enquiry or an order. For instance, people ordering by mail often forget to including all the necessary details-size, colour, catalogue number, quantity and so on. The companies, consequently, cannot fill the order until they receive the complete information from the customer.2. Completeness is equally important when you answer a letter. whenever you reply to an enquiry, you should answer all questions whether they are stated or implied. An incomplete reply may make the prospective customer think that you are careless or you are trying to conceal a weak point of your product. You might, as a result, lose the goodwill of that potential customer's questions may be inadequate. In that case, your letter will be complete if you give him whatever additional information you think he needs or may appreciate. In order to make your letter, you should1. Be fully prepared; have all the facts.2. Outline what are you going to say step by step. ( Answer all question asked or give unasked information, when needed )3. Say exactly what you have planned to say.4. Check your finished writing to see that it is complete in every way. ( e.g. Am I including all the information that the person may need or want? )
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